Complaints Policy

When a concern arises

Beachcomber Meditation will support you through a transparent and responsive complaints procedure which deals effectively with concerns expressed about unsafe or poor-quality teaching or poor-quality of service. 

Our teachers are registered with the British Association of Mindfulness Based Approaches (BAMBA.org) and follow BAMBA’s professional standards and good practice guidelines. 

Purpose of procedure

The purpose of the Complaints Procedure is to provide a framework for handling concerns about the activities of Beachcomber Meditation. 

Scope of the procedure

The procedure covers 2 key areas:

  • Concerns relating to an individual teachers.

  • Concerns relating to the services offered by Beachcomber meditation.

Actions to take when a concern arises

  • Where complaints include reports of criminal behaviour the complainant is advised to seek advice from the police as a matter of priority.

  • People expressing concerns/complaints should be instructed to put these in writing (via email at or via our Contact page) to the Chair of the Board of Beachcomber Meditation 

  • The Chair informs the Board of the concern/complaint sharing any correspondence relating to the concern. Where complainants wish to preserve anonymity a summary statement containing details of the complaint will be provided

  • The Chair or nominated member of the Board will investigate the complaint.

The BAMBA Code of Conduct for those teaching mindfulness-based courses provides an important reference point when considering concerns/complaints about teachers. Additional factors for consideration include:

  • The accuracy/truthfulness of the complaint

  • Whether the complainant has attempted to raise their concerns directly with the teacher (we recommend this in the first instance) and what, if anything, resulted

  • The degree of potential harm arising from the concern/complaint

  • Any mitigating circumstances/factors

The person investigating the complaint provides a written summary of the complaint and the response of Beachcomber meditation. This is provided to the complainant. This should also include initial/provisional recommendations for action. The complaint summary is disseminated amongst the Board who then collectively decides on subsequent appropriate actions. These may include the following outcomes:

  • Complaint not supported – summary written report provided with no action recommended

  • Complaint upheld – with recommendations/requirements to address the concern/complaint. This will include identification of complaint-related targets to be met over the next 6-12 months, following which a review of progress will occur.